Transaction integrity can be seen as ensuring that all players within an individual iVeri transaction agree on its outcome. When a Card Holder gets his statement from his Issuer, it must correspond to his instruction to the merchant for a corresponding transaction. When transaction integrity is compromised either willfully (fraud) or unintentionally, it can result in a disputed transaction with legal impacts. Individual transactions *** Void* A Void of a previous transaction request is a command to ignore (i.e. cancel the effects of) a previous (recently submitted) transaction request. When a merchant receives a successful response for a transaction request, and thereafter “something goes wrong”, then the Merchant has the option to “void” the transaction. Examples of “something goes wrong”

The error codes below can be resolved without returning a device back to Touchpoint Payments Error Code* Error * Solution * 100 Transaction declined by bank / blocked card Try another card 109 Merchant ID / Terminal ID / Serial number mismatch Please validate these settings on the iVeri server 399 Incorrect date and time on POS – Please update POS parameters [ FUNC + 1] 902 Device deactivated on server Please forward serial number to us to activate 921 Invalid data authentication Please insert the card and process PIN based transaction 908 Unknown host Please insert the card and process PIN based transaction 909 Various errors Please try PIN based transaction. If still fails please call Touchpoint to further investigate before shipping back to us No terminal params Please download terminal

Example Message Format * **

FNBBase24FNBSouthAfrica ** Log on at https://admin.aws.iveri.com/ [1] and check the provider status for FNBBase24FNBSouthAfrica. If any issues exist, contact Retail Assist. [1] https://admin.aws.iveri.com/

Followup * **

/ Nedbank Gateway /* – Applicable for Nedbank acquired merchants located in South Africa, Zimbabwe, Namibia, Lesotho and Swaziland Website * URL * Port * BackOffice *   [1] https://backoffice.nedsecure.co.za/   443 * Lite   [2] https://portal.nedsecure.co.za/Lite/Authorise.aspx   Authorization Information   [3] https://portal.nedsecure.co.za/Lite/AuthoriseInfo.aspx   / CIM Hosted Gateway /* – Applicable for merchants acquired by CIM Finance in Mauritius Website * URL * Port * BackOffice *   [4] https://backoffice.merchant.cim.mu/   443 * Lite   [5] https://portal.merchant.cim.mu/Lite/Authorise.aspx   Authorization Information   [6] https://portal.merchant.cim.mu/Lite/AuthoriseInfo.aspx   / CSC Hosted Gateway */– Applicable for merchants that acquired by banks af

This purpose of this sections is to give some domain knowledge to people not familiar with the payment domain. Card Present vs. Card Not Present ***   A Merchant interfaces with a card holder and submits a Card Present Transaction request whilst the card holder is waiting, and the card holder authenticates the transaction (typically via signature or PIN entry). In the event of a dispute of the transaction, the merchant must prove that the card holder authorized it, else merchant is liable to refund the card holder. A Merchant submits a Card Not Present Transaction according to previously arranged agreement with a card holder. The card holder is not present to authenticate the transaction. In the event of a dispute on the transaction, the merchant must prove the card holder authorized it, e

Gateway Release Notes * ** The release notes contained in this document will be applied on the Hosted Gateway and Nedbank Gateway Notes

Gateway Release Notes V 4.130 * ** / Hosted Gateway: /* Date: 21/05/2023 Start Time: 20:00 UCT +2 Duration: 2-4hrs Expected Downtime: 5-10mins. / Nedbank Gateway:  /* Date: 11/06/2023 Start Time: 20:00 UCT +2 Duration: 2-4hrs Expected Downtime: 5-10mins. Enhancements * Compliance – Mastercard Edits* MCI: Edit 7 - TermPOS The Terminal Operating Environment value in POSDATA element has been updated from value “5” to “0” for instances where POSEntryMode is set to “01 Amendments have been made on DE 123 for MasterPass Pin authenticated transactions. Backoffice 2 * The inclusion of the "View All" option for Batch users together with the ability to view transactions performed under specific users has been introduced. With this change it is now possible for users to view and do subsequent actions

* Gateway Release V4.136 * ** * Nedbank Gateway: * Date: 05/11/2023 Start Time: 20:00 UCT +2 Duration: 2-4hrs Expected Downtime: 5-10mins. * Release Notes Overview * The release notes provided in V1 of this document serve as an initial preview of the changes expected in the upcoming production release scheduled for November 5th 2023, on the Nedbank Gateway . ** Summary * * The Gateway release notes will contain information related to the new iVeri software release. The release notes will include the impact of software release to the intended target audience. /*The release notes will adopt the format outlined below, as applicable:*/ *Compliance - *Refers to the adherence of the software to specific industry standards, regulations, or internal policies. This includes ensuring that the softwa